Virtual producer: The virtual producer is responsible for the overall success of virtual events from a technical standpoint. ![]() They have an expert understanding of the content and are instrumental in creating a virtual community where participants are connected to both the coach and to other participants. Virtual facilitator/coach: The virtual facilitator/coach’s role is to deliver learning content in an engaging way, foster learner discussions, provide feedback, and encourage insight and reflection.Once a program has been designed to optimize the virtual environment, there are three key roles needed to deliver that content online: Also, it is vital for the technology to run smoothly and for learners, their breakouts, and their questions to be well managed. For one thing, facilitators need to add some different skill sets to their toolbelt to shine in a virtual environment. The virtual environment presents challenges in-person sessions do not. Virtual facilitation is a team effort consisting of three critical roles. With advances in delivery platforms and modern best practices for design and strategy, you can build powerful and effective programs that eclipse the results you’ve gotten in the past. Well-constructed VILT can save money and time, enable larger and global audiences, ensure consistency through the organization, provide just-in-time learning, facilitate better measurement, offer a more personalized learning experience, and more. And as a necessary pivot now turns into standard practice, it’s critical to get it right. ![]() One thing that’s clear is that, after years of occasional use, virtual facilitation is here to stay. And so many in the industry just did whatever was necessary to keep learning flowing. ![]() Programs that were traditionally facilitated in person now had to be adapted to online-and fast. Organizations around the world, many with limited use of virtual instructor-led training (VILT) in their programs, were thrust into a pandemic-defined world where training had to be delivered through web-based training (WBT), VILT, or some other virtual means. We all watched it happen before our very eyes.
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